Customer service: Abusive callers drive workers to quit
Survey: Going Beyond Customer Service | Ringover
It makes us really scared': Retail workers reveal customer abuse - Inside Retail Australia
Violence at work: customer service areas | WorkSafe
PDF) Customer abuse to service workers: An analysis of its social creation within the service economy
Christmas brings spike in customer abuse
PDF) Customer abuse to service workers: An analysis of its social creation within the service economy
The customer is not always right… - PBA
It just sucks': Service workers in Quebec say they aren't paid enough for all the stress, abuse | CBC News
The Issues - Customer Abuse | Essential Retailers
Are DTC Companies Risking It All For Killer Customers?
3 Tips on how to manage customer abuse in customer service roles
The Issues - Customer Abuse | Essential Retailers
The Rise In Abuse Towards Call Centre Workers - T2k
SDA campaign to stop abusive and violent customer behaviour towards retail and fast food workers | SDA Union
WIN for Woolworths members – SDA welcomes new signs calling for respect from customers | SDA Union
Stopping the ongoing abuse of service workers ⋆
Seven Ways to Handle Abusive Customers (And One Way Not To) | by Shep Hyken | Medium
When Firing Customers Becomes Necessary
Customer abuse and aggression as labour control against LGBTQ+ service sector workers – Work in Progress
New research suggests very angry customers sometimes get more money from customer service representatives - Center for Positive Organizations Center for Positive Organizations
Escalating Abuse on Customer Service Staff Sparks Concern, Report Reveals - CX Scoop
